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Have a question? Click the questions below for a quick answer! If you need more information, please email us at hello@sugarbearpro.com.
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> What Do Sugarbear Vitamins Do?
> What comes with the vitamins?
> I can't consume Biotin, can I still take the vitamins?
> Can men take Sugarbear Hair Vitamins?
> Do you have a monthly subscription?
> Is my credit card information secure?
> Can I take the vitamins while I’m breastfeeding or pregnant?
> Will I start growing hair all over my body?
> How many vitamins should I take?
> Will my hair fall out if I stop taking the vitamins?
SHIPPING INFORMATION
> What are the different international shipping options?
> Which international option is better?
> What are your shipping charges?
> How long does shipping take?
> Will I be charged duty fees?
> I did not receive a shipping or order confirmation?
What Do Sugarbear Vitamins Do?
Sugarbear gives you everything you need to grow the healthiest longest hair possible, it does this by:
- Growing longer and stronger hair
- Nourishing your hair from within
- Improving overall health
- Increasing hair strength
- Improving hair elasticity
- Stopping hair breakage
What comes with the vitamins?
We sell 3 different plans: The 1 Month Supply comes with 60 gummies, 2 gummies a day for 30 days. The 3 Month Supply comes with 3 bottles, 60 gummies each and a free gift. The 9 Month Supply comes with 9 bottles with 60 gummies each.
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I can't consume Biotin, can I still take the vitamins?
Sugarbear vitamins comes with 5100 mcg of Biotin. If you are sensitive to Biotin, we recommend contacting your doctor first.
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Are there any side effects?
Sugarbear is free of any side effects. It is best to review the ingredients for any sensitivities or allergies you may have.
Can men take Sugarbear Hair Vitamins?
Absolutely! The vitamins were formulated for all genders and all hair types.
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Do you have a monthly subscription?
Yes! You can receive your Sugarbear vitamins monthly by selecting the option labeled as "Every 30 Day Subscription." This is an automatic shipment, free of hidden fees! You may cancel at anytime!
For a one time purchase only, you may select the 'One-Time Purchase' option.
Rest assured, regardless of the option you select, your payment information is safe. We utilize an encryption service to process all payments.
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Is my credit card information secure?
Yes! We use an encryption service to process your payment, your credit card information is hidden from us.
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Can I take the vitamins while I’m breastfeeding or pregnant?
We recommend speaking to your healthcare professional if you are pregnant or nursing to get approval for the vitamins.
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Will I start growing hair all over my body?
Sugarbear vitamins are hormone free and therefore won't make the hair on your face or body grow longer or thicker.
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How many vitamins should I take?
We recommend taking 2 gummy vitamins a day. You can eat the bears anytime of day, together or separate, with or without food!
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Will my hair fall out if I stop taking the vitamins?
No, your hair will not start to fall out when you stop taking the vitamins.
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Where do you ship to?
We ship WORLDWIDE! We are proud to ship throughout the US and worldwide!
Domestic
For all USA shipments, we use priority shipping through FedEx. You can track your package from when it leaves our warehouse through its final destination.
International
For all international shipments, we use DHL, the world’s leading logistics provider. We offer both standard and express shipping.
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What are the different international shipping options?
Once your order has been processed, DHL Express typically delivers your order within 3-6 days to your shipping address. At times, you may be asked to pick up your package at a DHL office or provide delivery instructions via phone or email. To ensure you receive your package without delay, please provide the best contact phone number during checkout.
Processing can take 2-3 days depending on if you placed your order on a weekend or around a Holiday.
Standard DHL time of arrival varies depending on your country. Once the package arrives in your country, DHL hands the package off to your local post office or a local courier for delivery to you. At times, you may be asked to come into your local post office to claim the package in person.
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Which international option is better?
We highly recommend using our DHL Express option as it is the fastest, most convenient and most secure method. Shipments typically take between 3 – 6 days (after processing) and are fully-trackable. Your DHL tracking link is included with your shipping confirmation message.
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What are your shipping charges?
Exact shipping and delivery charges are determined by your location and the package weight. Please utilize the shipping calculator at checkout for your specific shipment cost. USA shipping starts at $4.99 for Priority Mail through FedEx. International shipping starts at $10 for standard shipping and $20 for DHL Express Shipping.
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When does the package ship?
Orders are processed for shipment within 36 hours, Sunday - Friday morning. Processing may take longer if the order was placed around the Holidays or on a weekend.
Orders placed Friday, after 10 am will be processed late Sunday evening.
If Friday or Monday was a Holiday, please add an additional day for processing.
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How long does shipping take?
U.S.A. shipments can take 3-5 days after processing.
If the order is placed during a weekend or holiday, processing can take 2-3 days.
International shipments vary by destination and shipping method.
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Will I be charged duty fees?
Our company is based in the USA. All of our US orders are free of duty fees.
While most of our orders are free of any Import Taxes or Duty Fees, we cannot be held responsible for any taxes, seizures or fees from importing our product. By complying with all local standards and regulations, we do our very best avoid any possible charges your country may assess your shipment. The final decision is decided by your country's import regulations. You may contact your local customs agent if you have any questions regarding additional fees on your shipment.
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How do I track my package?
We send a tracking link to track your package in all shipping confirmation emails!
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I did not receive a shipping or order confirmation?
Please email us at hello@sugarbearpro.com to confirm your order was placed. Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.
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What is your refund policy?
Sugarbear will provide refunds ONLY on unopened bottles (as inspected and determined by Sugarbear) in situations deemed appropriate by Sugarbear. Click here to view our refund policy.
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Physical Address
If you need more information, please email us at hello@sugarbear.com.
